Cancellation Policy

Effective Date: 31 October 2024

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Thank you for shopping with The Gift Trunk Co. We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below:

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1. Cancellation Requests

• Customers may request to cancel their order within 24 hours of placing the order. Requests must be submitted via email to sales.gifttrunkco@gmail.com or through our website's contact form.

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2. Order Status

• If your order has not yet been processed or shipped, we will gladly cancel it and issue a confirmation email. Please allow up to 5-7 business days for any refunds to be processed, if applicable.

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3. Non-Cancelable Orders

• Once an order has been processed or shipped, it cannot be canceled. Please refer to our Returns, Refunds, and Exchanges Policy for information on our handling of such orders.

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4. Special Orders

• Custom or special orders may have different cancellation terms. Please confirm the cancellation policy at the time of order placement.

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5. Contact Information

• For cancellation requests or inquiries, please reach out to us at sales.gifttrunkco@gmail.com.

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Thank you for your understanding!